Arguing their Corporate/Store Policy does nothing but give ya a headache. Now back to the subject at hand, I would just go to another store. The only place I submit to the Receipt Check is the BJ's because that is part of their Membership Policy, which I signed up for. The local China-mart has quit even attempting their receipt check with me. I know I did nothing wrong and as soon as they attempt to unlawfully detain or search me, I will protest or put them to the ground if they were to touch me or my family. If you do set off the alarm at a store and they do not attempt to troubleshoot the situation and apologize, then they are not trained right. The cashiers often forget about that and if they don't see a security tag, assume there isn't one thus resulting in setting off the alarm on the way out the door. Manufacturers are also seeding merchandise with them hidden in the box. Also, sometimes the cashiers get lazy and don't deactivate the security strips. Generally, the closer to the center, the less likley the alarm will sound. Also, the distance from the sides will affect whether they go off or not. Do you have anything you may have purchased at another store that might have set it off?" I have had customers come in with DVDs they rented that didn't set it off on the way in but did on the way out. At every store I have worked for the staff are instructed to apologize to the customer saying something like "We're sorry, sometimes these go off for no reason. They can be set off by any number of things since they work on a specific frequency. I agree that the sensormatic gates at the front doors at retail stores are unreliable. Your local Staples may vary but as I said earlier, the one I manage is more understanding. After we explained nicely that we could not do that nor could we allow him to do it he got angry and started cursing at my staff and myself. One time we asked a customer to leave because he wanted us to make double sided copies of money so he could "give them to his kid to play with". The exceptions include B&W copies of IDs/passports which can be done. We always tell them we cannot assist them and that they can't copy those items. I have had customers ask for our assistance in making copies of photgraphs (usually wedding or school photos), passports, drivers licences, etc. Every customer I have dealt with has told me in several ways (some not very nicely) to mind my own business and that they are not hurting anyone. If we see them doing it, we are instructed to politely inform the customer that they are violating the copyright law. However, if a customer comes in and makes their own copies at the self serve machines without our knowledge, we cannot stop them. We have a pamphlet available in our copy center that states what can and cannot be copied/prinited. Identification, artwork not produced by the customer, photographs unlless they are very old (75+yrs), magazines, postcards, stamps, money, etc. Some things we will not copy for anyone include: Printing copies of anything the customer authored (pdf, thesis, etc) would also not present a problem provided the customer showed us proper identification. Printing a pdf with the permission to copy for personal use would also not present a problem at my store. Printing a map made with SimCity that has the permission to print clearly identified would be no problem at my store either. The major local newspaper has even given our store blanket permission to make copies of its articles for customers as long as it is only one or two articles from the newspaper. We get permission from the newspaper publishers very easily. As I stated previously, we will make copies of newspaper articles and photos from newspapers. Okay, to answer a few questions/concerns posted here about what Staples will or will not print.Įvery store may have an individual who sees the policy as black and white.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |